🤖 This week I made a 🧑‍💻 Product Manager robot It manages my [ 💡 Ideas + 🪲 Bugs ] board Here's how it works and how it helps me automate a lot of my customer support: 1) All of my sites have a link to my own bug board at ideasandbugs(dot)com, usually in the bottom right of the site, and usually only for paid users (because free user feedback is useless) 2) People can post ideas, bug reports or general feedback about the product there, and upvote other people's posts 3) Here's where [ 🧑‍💻 PM Bot ] comes in, it's a PHP script set to run every 5 minutes as a cron, and it sends each new post to GPT4 to review it Because the bug board becomes messy quickly, and I want it to stay useful for me, so it removes spam, or posts by confused users writing AI prompts there (yes that happens a lot!), or other stuff that shouldn't be there, and it tags useful posts as [ Under Review ] 4) When [ 🧑‍💻 PM Bot ] finds a ⚠️ high priority bug, that stops people from being able to use a site, it DMs me a Telegram message immediately so I can fix it Because it runs every 5 minutes, it means reporting a bug and it arriving to my DMs will also take just 5 minutes and then it could be fixed a few minutes after (depending if I am available or not) For me this is much easier than managing 20 customer support email addresses for 20 different projects, and trying to keep track of email threads With the robot it also saves me time from having to monitor the boards myself for fatal bugs P.S. I just reg'd the domain ideasandbugs(dot)com for it, so it might take a while for the DNS and SSL to start working!