Mathias Schrøder @MattiSchroder

Wow, @Trustpilot is misleading, predatory, and all other similar words you can think of.

I randomly noticed that we average 3.4 on our Trustpilot reviews. Which seemed weird when we average 4.9 over 7660 reviews through @judgeme.

So, I did the math. We have 126 Trustpilot reviews:

1 star: 5
2 star 0
3 star: 2
4 star: 16
5 star: 103

Arithmetic average: 4.68
Average according to Trustpilot aka. their TrustScore: 3.4 🙃

Wtf?

Their explanation:

"The calculation is based on various parameters such as a company's total number of reviews and the date the reviews were created.

The TrustScore is also affected by whether a company actively invites its customers to review them or not."

Let me translate that for you: Trustpilot deliberately lower the average ratings of merchants using other review platforms and masks it as a proprietary "TrustScore algorithm".

In reality, the only way to get many reviews, recent reviews, and actively invite customers to review on Trustpilot - the "various parameters" in their explanation - is... by using Trustpilot.

The last Trustpilot quote I got was $400/month. And that's over 5 years ago when we were a fraction of the business we are to day.

So, because I'm not willing to pay that, which I wouldn't be surprised is +$1000/month now, they just smudge our brand by giving us a bad score instead.

SCAM.

Mar 1, 2025 View on X →

https://x.com/MattiSchroder/status/1895870179235475800